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Addresses

Welcome Center: 475 Norton Creek Rd., Gatlinburg, TN 37738
By the Creek Treehouses: 629 Fish House Way, Gatlinburg, TN 37738

Check In/Out

Check In: 4pm EST
Check Out: 10am EST

Local Services & Contacts

Emergency Contacts

Police Department: (865) 436-5181 | 1230 E Pkwy, Gatlinburg, TN 37738

Hospital, LeConte Medical Center: | (865) 446-7000 | 742 Middle Creek Rd, Sevierville, TN 37862

Fire Department: (865) 436-5112 | 1230 E Pkwy Ste 2, Gatlinburg, TN 37738

Urgent Care of the Smokies: (865) 412-1225 | 1015 E Pkwy, Gatlinburg, TN 37738

How To:

Change the Heating & Air Conditioning

HVAC Remote Instructions

How to Use Our Heating & Air Conditioning Systems

  1. Press the red ON button.
  2. Pictured to the left are all possible modes available. We recommend using the AUTO mode, but you may use the other modes if necessary. If you need to adjust the mode, press the MODE button until you see your desired function.
  3. Use the TOO WARM & TOO COOL arrows to adjust the temperature. You will hear a *beep* when the settings & temperature have been accepted. Wait at least 5 minutes for the temperature to begin adjusting.

NOTE: There are 2 units in your treehouse: 1 in the loft & 1 on the main floor. Both heating & air conditioning units in the treehouse should be within 2 degrees of each other and on the same settings to function properly.

 

Still having trouble? Watch our Property Manager’s quick video tutorial!

Watch Here

Purchase Firewood

Firewood can be purchased from our Welcome Center for $15 per bundle. This includes both firewood and a firewood starter. A lighter should be in your treehouse already.