No. We want to protect the privacy of our guests and ensure that their experience is uninterrupted.
Frequently Asked Questions
You have questions. We have the answers.
What are your rates?
Our rates vary seasonally, day of week and per treehouse. Click here to input your dates and see your rates!
Do you have internet?
Yes. We have high speed internet in each treehouse.
Do you allow children?
Yes! We do not have age restrictions for guests; however, we do require any children under the age of 18 be always accompanied by an adult at all times when on our property.
Looking for recommendations on how to spend your quality family time? Read our suggestions here!
Do you allow pets?
We welcome dogs at our treehouses. Please check our listings page for details on pet fees and the “Dog-Friendly” badge. We allow a maximum of two dogs per treehouse. Weight restrictions apply based on breed; please contact our office for specific information.
We adhere to ADA guidelines regarding Service Animals. Emotional Support Animals are not considered Service Animals under the ADA. Guests with Service Animals must notify us at the time of booking.
Is there a pet fee?
Yes. For each pet, there is a $100 fee. There is a limit of 2 pets per pet-friendly treehouse.
Are you wheel chair accessible?
Our “no step entry” treehouses, which are accessed via ramp, are great for those loved ones who need easier access to their treehouse. The Spruce is ADA inspired and has a no-step ramp entry, equipped with ADA doors, ADA shower pan, and grab bars both inside the shower and next to the toilet. Wheelchairs will only be accessible on the main floor, as lofts are accessed via a ladder. Please call with any questions!
Do the treehouses have bathrooms?
Yes. All of our treehouses have private bathrooms that include a shower, sink, and toilet.
Is there a restaurant on-site?
No, not at this time.
How many people do your treehouses accommodate and sleep?
We have treehouses of varied sizes. Our largest treehouses sleep 10 guests. Please review each treehouse’s details before booking.
Do you have any souvenirs available for purchase?
Yes, we do! Stop in our General Store at the Welcome Center!
Is a treehouse safe? Why is it moving with the wind?
Treehouses can be perfectly safe for adventure and imagination! Each tree used as a part of Treehouse Grove was hand-picked by Pete Nelson, the “Treehouse Master.” With his expertise & Nelson Treehouse’s hard work, our treehouses are safely built and structurally sound. With that, a certain amount of swaying in the wind is natural for a treehouse. They were designed to move with the wind as to not damage the tree, but don’t worry – it’s still safe!
What is included with CFAR Insurance?
CFAR Insurance, aka Cancel for Any Reason Insurance, is just as it’s named; with this purchase, you’ll be able to cancel your stay for any reason at any time! We highly suggest adding this to your reservation.
Will Pete Nelson be there when I visit?
Pete is building amazing treehouses all around the country but he does occasionally stop by!
Is there a way to have something special setup for our overnight stay?
Yes! Feel free to reach out to staff and request it!
Are you open on holidays?
Yes we sure are!
What is your cancellation policy?
Reservations at Treehouse Grove will become non-refundable 24-hours after the reservation has been made, at which time 100% of the Total Balance Due will be collected. Because we offer both Trip Insurance and ‘Cancel For Any Reason’ Coverage, there are no exceptions to this policy and Agents of Treehouse Grove do not have ability to modify. Click here to learn more.
What is the minimum night stay?
We require a minimum 2-night stay for most nights. Some 1-night stays may be available. Please call for details.
How should I pack?
We suggest casual clothing for indoor and outdoor comfort. Comfortable shoes are a good idea for walking and hiking in the area. Bring any personal and/or grooming items for your stay as well.
Do you provide bathroom amenities?
We provide bath towels, wash cloths, makeup removal cloths, a hair dryer and starter packs for shampoo and soap.
Will my cell phone work at Treehouse Grove?
Cell phone reception can be spotty as we are in the Smoky Mountains, but there should be service depending on the carrier. We advise that you turn on Wi-Fi calling on your phone.
Do you have a site map?
Yes we do! Click here to view our interactive site map.
Are you open year-round?
Yes, you can book a treehouse getaway at anytime during the year!
Can I get a refund on a gift card?
All gift card sales are final.
What is included with Trip Insurance?
Click to view complete Plan Details.
The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures.
What do I do if I see a bear?
Gatlinburg is known for its stunning scenery and abundant wildlife. While black bears are a common sight in the area, it’s important to take precautions to ensure your safety and the safety of the bears.
Here are some tips to help you enjoy your stay in Gatlinburg without any unwanted encounters:
- Never feed the bears. Feeding bears can make them aggressive and habituated to human food, which can lead to dangerous situations.
- Store food and scented items properly. Keep all food, garbage, and scented items, such as toiletries and laundry detergent, in airtight containers. Store these items in your car or a secure location away from your cabin.
- Clean up after yourself. Dispose of food scraps and trash in bear-resistant garbage cans. Avoid leaving food or drink remnants outside, even on picnic tables or grills.
- Keep a distance. If you encounter a bear, maintain a safe distance and avoid approaching or cornering it. Back away slowly and calmly.
- Never approach cubs. Mother bears are fiercely protective of their cubs. If you see cubs, do not approach them or their mother.
- Use bear-resistant containers. Consider using bear-resistant containers for your food and trash to minimize the risk of bears accessing your belongings.
By following these guidelines, you can help ensure a safe and enjoyable stay in Gatlinburg. Remember, bears are wild animals and should be treated with respect and caution.
